Privacy Policy

Privacy Policy

Sendoff “the App” provides a funeral marketplace service “the Service” to any user(s)  “Users” who downloads the app and books a funeral service, a funeral package or views funeral related information via the app. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with  the service.

Personal Information the App Collects
When you install the App, we may collect the following types of personal information from you once you have installed the App and signed up to use the service: Information about you, such as your name, address, email address, phone number, and billing Information;

·         Information about your deceased loved one such as their names, and addresses.

We collect personal information directly from the user using the following technologies:

·        “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

·         “Log files” track actions occurring on the App, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

·         “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you use the service.

How Do We Use Your Personal Information?
We use the personal information we collect from you in order to provide the Service and to operate the App. Additionally, we use this personal information to:

Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services. This may include retargeting via facebook, Google, or other pixels.

Sharing Your Personal Information
We will never share any of your data with outside third parties. We will never sell your personal data to outside third parties.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by visiting the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Your Rights If you are a European resident
you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the service), or otherwise to pursue our legitimate business interests listed above.

Additionally, please note that your information my be transferred outside of Europe, including to South Africa and the United States.

Data Retention
When you place an order through the Site, we will maintain your Order Information for our records for a minimum of five (5) years unless you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

We are serious about security and use several mechanisms to protect your data. All communication between the app and our servers takes place using HTTPS and all data is encrypted when it reaches our servers

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using the details provided below:

Zolani Matebese
66 Carr Street
South Africa

adam solomon WHUDOzd5IYU unsplash scaled image: find a funeral parlour/funeral home/funeral director

Contact Us:


66 Carr Street
Johannesburg 2113


+27 10 448 4430
+27 66 315 3430